So I unsubscribed to receiving H&R Block's emails and, as many other organizations do, they told me it would take 5-7 days to process this request. Well that's funny, when I signed up it took them a few seconds to start sending me emails. Gee, I know deleting is such a harder function then adding, but come on now...
Second complaint: there is no easy way to just delete my account with their service. I had signed up for their tax service, then switched to a different company, and wanted to delete my account with them. I'm sure there is a way, but I couldn't find it in the couple minutes of checking. It's absurd. Especially when you're receiving sensitive data like that, you should have a very easy and straightforward way to delete everything you sent them. But no...no retaining your customer because he can't find the "delete account" button is much more important.
Junky Punks. That's right, I said it.
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I had a similar problem trying to cancel my "Credit Monitoring" after I got my "free" credit report.
They give you a free credit report alright, but they also auto-sign you up for a credit monitoring service that comes with a fee component.
The fee part is in fine print saying that you accept it even if you aren't aware of it. Then they make it hard to cancel with complex order numbers, verifications, and incompetent call center people.
But on the plus side my FICO score is apparently 780.
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